Cancellation Policy

Cancellation & Amendaments

We would deeply regret your decision to cancel your trip to Vietnam, however we realize that there are many valid reasons that this can happen.

CANCELLATIONS & REFUNDS FOR BOOKING TOUR & HOLIDAY PACKAGES

In the event of cancellation, the cancellation fee will be applied as below:

+ To confirm the booking with us, a 30% deposit is required. If you cancel the tour > 45 days, 10% will be refundable.

+ 45 to 20 days before trip commencement: 30% of the total trip cost

+ From 20 to 15 days before trip commencement: 50% of the total trip cost

+ 15 days before the commencement of the journey or no show: 100% of the total trip cost

Your satisfaction is our first priority. If there's a problem with your booking, please contact us and state your reasons for the refund request and we will try our best to assist you.

CANCELLATIONS & REFUNDS FOR BOOKING CRUISE HALONG ONLY

- Cancellation by customer will be charged as follow:

+ More than 30 days before the beginning of the trip: 20% of the total trip cost

+ 15 to 30 days before trip commencement: 50% of the total trip cost

+ From 7 to 14 days before trip commencement: 75% of the total trip cost

+ No refunds for cancellations 7 days before the commencement of the journey.

- Cancellation by Viland Travel

The contract between the services rendered by Gotta Go Indochina may be canceled by us for reasons related to a situation of force majeure, political, health, natural disaster, plane, etc. In all such instances of cancellation, registrants are fully reimbursed, but can not claim any compensation.

NOTE: Please note that SPECIAL OFFERS that customers agree with the Travel Consultant are not eligible for the general cancellation policy and have to work under certain conditions of each booking.