Frequently Asked Questions
No, they are not included in any cruise packages. In general, meals are included and in each cabin there are complimentary bottles of mineral water. Some cruise may offer free tea/ coffee in meals but other drinks will be charged.
If you are pregnant, we advise you to make a serious check-up with your doctor. If your doctor say you can go, you can. However if you are more than 32 weeks pregnant, we recommend you to hold off your trip as the cruise trip still requires some light activity such as climbing up and down or getting on and off board.
No, you don’t. When you make a booking with us, your cruise trip is already included entrance fees and sightseeing tickets, you don’t have to pay any additional fees.
Yes, you can. Most of cruises in Halong Bay will happily meet any of your special requests. However, please kindly be reminded that you should make note with us well in advance so we can have more time to prepare the most perfect meal for you and your family.
The distance from Hanoi to Halong Bay is around 175 km. Traveling by shuttle bus will takes around 4 hours and by private car it is 3.5 hours one way. The road from Hanoi to Halong may experience traffic jam so please allow extra time for that.
You are suggested to bring sunblock, sunglasses, insect repellents, wide brim hats, swimming suites, warm clothes in winter, and your original passport for check in. If you are travelling with young kids, candy, picture books, minigames, learning tools may be helpful.
Each cruise has their own policy regarding transfer: some cruises include transfer in their cost, others charge extra fee for transfer.
If you book the transfer by shuttle bus, you will only be picked up from your hotel in Hanoi Old Quarter Area (and only some cruises offer pick up from the West Lake area such as Intercontinental Hanoi Westlake or Sheraton Hanoi). If you stay outside of these areas, you need to take a taxi on your own to our office or to the cruise office to get picked up. An alternative is to book a private transfer. (Popular hotels located outside of the Old Quarter include Lotte Hotel Center, JW Marriot, to name a few).
Spa is an exclusive service and not offered by all cruises due to its luxury nature and limited space on board of most junks. Up to date there are 2 cruises that offer spa service on board: Au Co Cruise and Paradise Peak Cruise.