At Halong Bay Cruises, we always try to provide the best and better price to customer.
In case you booked a package with us and then you found a package that satisfy all the following conditions:
1. Same type
2. Same package
3. Same date
4. Same delay and cancelation policy
5. Same payment conditions (Deposit, full pay or nonrefundable…)
At the lower price, we could provide you the package you booked for at the price equivalent to that.
As you found the lower price, you can contact us the email firstname.lastname@example.org and provide us the following information:
Show the email of booking with VILAND TRAVEL (Included: rate, package, date…)
Provide the website url where you found the better rate and provide a screenshot of our online competitor travel site indicating clearly the cabin availability, same cabin type, same payment conditions and the rates for the same travel period booked with us
IMPORTANT! Show the evidence that out competitor truly offer you the rate which they public not the example or approximate rate.
If you could show enough evidence, after checking all conditions, we would proceed refund you.
- In case you have not paid for your booking with us, we will directly put a cut on the amount of money you have to pay.
- In case you have paid for your booking already, we would refund you in cash as you came to Vietnam.
The Best Price Guarantee does not apply:
1. The lower price you show us is private price or contract price rather than the online price applied for general public.
2. The lower price you show us is included in a special promotion packages, deals or other extra services.
3. The lower price you show us is discount price applied for groups, membership or frequent customers.
4. The lower price you show us is the example or approximate rate from untruth-worthy website.
INSIDE TRAVEL has the right to solve your claims according to our Best Price Guarantee Policy at that time and reserves the right to discontinue the “Best Price Guarantee Policy” at any point of time.
Blow your price concern; be confident to choose the best suitable cruise for you with Halong Bay Cruises right now!